Job Purpose

The IT Support Officer is an entry-level role aimed at developing UAE Nationals by providing hands-on experience in core IT support and technical operations. The role supports daily technology needs across the organization, ensuring smooth system functionality, timely issue resolution, and reliable user support while building foundational technical and professional skills for long-term growth within the IT department.

Key Responsibilities

• Provide first-level technical support to end users for hardware, software, and basic network-related issues.

• Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.

• Log and track IT support requests through the helpdesk system and ensure timely resolution or escalation.

• Support user account setup, password resets, and system access management under supervision.

• Assist with routine system checks, updates, backups, and basic cybersecurity practices.

• Maintain accurate records of IT assets, licenses, and equipment inventory.

• Coordinate with vendors and service providers for technical support and equipment maintenance when required.

• Support onboarding and offboarding processes including IT setup and system access.

• Ensure compliance with IT policies, procedures, and information security standards.

• Provide administrative and operational support to the IT team as assigned by the Direct Manager.

Qualifications & Experience

• Education: High School Diploma (Diploma/Bachelor’s in Information Technology, Computer Science, or related field preferred)

• Experience: 0–2 years of IT support, helpdesk, or technical administrative experience; fresh graduates welcome

• Nationality: UAE National only

Skills & Competencies

• Basic understanding of computer hardware, software, and operating systems

• Strong problem-solving and troubleshooting skills

• High attention to detail and accuracy

• Proficiency in Microsoft Office and basic IT tools

• Good communication and customer service skills

• Ability to prioritize tasks and meet deadlines

• High ethical standards and confidentiality awareness

• Ability to work collaboratively in a team environment

KPIs

• Timely resolution of IT support tickets and user requests

• Accuracy of IT asset records and system documentation

• User satisfaction with IT support services

• Compliance with IT policies and security procedures

• Successful completion of assigned IT training and certifications