Job Summary

The Facilities Management Director is responsible for leading the delivery of integrated facilities management services within a large-scale, complex operational environment. The role oversees hard and soft FM services, asset management, contract management, and project delivery through contracted service providers.

This position ensures high standards of operational performance, regulatory compliance, asset availability, and service excellence while maintaining strong relationships with clients, contractors, and internal stakeholders.

Key Responsibilities

Leadership & Strategy

Lead facilities management teams and contracted service providers.
Develop operational strategies, budgets, and performance targets.
Promote compliance with company policies, HS&E standards, and operational requirements.
Drive performance management, team development, and service excellence.
Maintain strong relationships with clients, contractors, and stakeholders.

Facilities Management Operations

Hard Services

Oversee technical maintenance including MEP, HVAC, and critical infrastructure systems.
Implement best-practice maintenance strategies and service standards.
Manage system shutdowns, outages, and risk mitigation in a high-availability environment.
Oversee defect liability period (DLP) and warranty management.

Soft Services

Manage soft FM services including cleaning and operational support services.
Ensure contractors comply with safety, quality, and service level standards.
Monitor performance and implement continuous service improvements.

Asset & Contract Management

Lead asset management initiatives aligned with ISO 55000 standards.
Manage FM contracts and supplier performance.
Ensure optimal asset performance, lifecycle management, and value delivery.

Operations Coordination & Reporting

Oversee helpdesk and service management systems for facilities operations.
Ensure efficient handling of service requests and operational coordination.
Monitor KPIs, asset availability, and service performance.
Provide performance reports and operational updates to stakeholders.

Qualifications

Education

Bachelor’s Degree in Engineering, Facilities Management, Property Management, Operations Management, Asset Management, or Business Management.

Experience

Minimum 10 years of facilities management experience within large, complex, and high-demand environments.
Experience managing large-scale FM operations and contractor service delivery.
Experience in complex, regulated, and operationally critical environments.

Knowledge & Skills

Facilities and Property Management
Operations in Large-Scale or Critical Environments
Asset Management Systems
Contract and Vendor Management
Project and Operations Management
Performance and KPI Management
Knowledge of ISO standards (ISO 9001, ISO 14001, ISO 45001, ISO 55001)

Key Competencies

Leadership & Team Development
Stakeholder Relationship Management
Strategic Planning & Decision Making
Risk & Compliance Management
Problem Solving & Operational Excellence

Facilities Management Director