Job Summary

The Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment.

The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.

Key Responsibilities

Supplier Performance Management

• Lead the implementation and ongoing management of supplier performance monitoring frameworks.

• Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.

• Monitor supplier compliance with contractual obligations and service delivery standards.

• Work closely with operational teams and contractors to address performance gaps and drive corrective actions.

KPI Monitoring, Reporting & Analysis

• Develop and maintain supplier performance scorecards, dashboards, and KPI tracking systems.

• Validate and audit performance data captured in CAFM, CMMS, or ERP systems to ensure accuracy and integrity.

• Prepare detailed operational and contractual performance reports, including presentations for management and stakeholders.

• Analyse trends, identify risks and inefficiencies, and provide actionable recommendations for performance improvement.

Contract Compliance & Governance

• Monitor supplier compliance with contractual obligations, SLAs, and governance requirements.

• Escalate and track non-compliance issues, supporting resolution and performance recovery plans.

• Support supplier onboarding, mobilisation, and performance review processes.

• Contribute to strengthening contract governance frameworks and performance controls.

Data Management & Systems

• Act as a key user for CAFM/CMMS/ERP systems, ensuring effective use for performance monitoring and reporting.

• Develop structured data sets, reporting templates, and automated tools to enhance reporting efficiency.

• Ensure consistency, accuracy, and standardisation of performance data across multiple service providers.

Stakeholder Coordination

• Work closely with FM operational teams, procurement, and contractors to ensure effective communication and alignment on performance expectations.

• Support cross-functional collaboration to improve service delivery and supply chain performance.

Qualifications

Education

Degree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics, or related field.

Experience

• Minimum 5–7 years of experience in contract management, supplier performance monitoring, or facilities management operations.

• Experience in large-scale, complex, and operationally intensive environments.

• Proven experience in performance reporting, data analysis, and KPI management.

Technical Knowledge

• Contract management and procurement processes

• Supplier performance management frameworks

• KPI monitoring and performance reporting

• CAFM / CMMS / ERP systems

• Data analysis and reporting tools

• Commercial and operational governance

Key Skills

• Advanced data analysis and reporting

• KPI development and dashboard management

• Strong Excel and data visualization skills

• Contract compliance monitoring

• Stakeholder coordination and communication

• Problem solving and performance improvement

Key Competencies

• Analytical Thinking

• Attention to Detail

• Data-Driven Decision Making

• Communication & Collaboration

• Operational Awareness

• Continuous Improvement