Job Purpose

The Receptionist Support Officer is an entry-level role aimed at developing UAE Nationals by providing hands-on experience in front desk operations, customer service, and administrative support functions. The role supports daily reception activities to ensure a professional, welcoming, and well-organized environment while building the foundational skills required for long-term career growth within the administrative and customer service function.

Key Responsibilities

Support daily front desk operations including greeting visitors, answering calls, and managing reception area activities.

Handle incoming calls, emails, and inquiries, and direct them to the appropriate departments in a timely and professional manner.

Coordinate with internal departments to manage visitor access, meeting room bookings, and appointments.

Maintain visitor logs, reception records, and documentation for proper tracking and reporting.

Ensure the reception area is clean, organized, and presentable at all times.

Assist in managing incoming and outgoing correspondence, including mail and courier services.

Support internal communication by relaying messages accurately and efficiently.

Provide administrative support such as data entry, document preparation, and basic reporting as required.

Maintain professional communication and positive relationships with visitors, employees, and service providers.

Ensure compliance with company policies, procedures, and confidentiality standards.

Provide administrative and operational support to the Administration Team as assigned by the Direct Manager.

Qualifications & Experience

Education: High School Diploma (Diploma/Bachelor’s in Business Administration or related field preferred)

Experience: 0–2 years of receptionist, customer service, administrative, or operations experience; fresh graduates welcome

Nationality: UAE National only

Skills & Competencies

Strong communication and interpersonal skills

High attention to detail and professionalism

Proficiency in Microsoft Office (Word, Excel, Outlook)

Strong organizational and multitasking abilities

Customer service orientation and positive attitude

High ethical standards and confidentiality awareness

Ability to handle pressure and manage multiple tasks efficiently

KPIs

Timely and professional handling of calls, visitors, and inquiries

Accuracy of reception records and administrative documentation

Efficient coordination of visitor management and meeting room bookings

Maintaining a clean, organized, and professional reception area

Positive feedback from visitors and internal stakeholders

Successful completion of assigned training and onboarding milestones