Job Purpose

To ensure Client requirements for Facilities Services are properly met or exceeded in terms of service delivery, quality, technical matters, managing Client’s relationship and in-house teams, leveraging company talent.

Key Responsibilities

• Ensure Client satisfaction with the services provided such as landscaping, pest control, outdoor cleaning, waste management, water features and flag hanging.

• Provide technical support to Soft FM team for preparing and drafting of Aconex letters.

• Supervision of the quality of service provided by Third Party Contractors.

• Perform inspections at all sites in accordance with company audit programs and highlight to suppliers for rectification.

• Together with Third Party Services Department, evaluates the performance and development of the contractors/suppliers to improve the level of service.

• Responding appropriately to urgent issues or request raised by Clients by applying proper solutions.

• General upkeep and maintenance of the properties handled to ensure that they meet health and safety standards, in compliance with the legal requirements.

• Manage property budget, to ensure no overspend on approved budget.

• Prioritize and identify technical and services issues according to criticality to the Client.

• Provide the Client / Client Respresetative with full and concise explanation of the expected outcome of and technical services to be carried out at the property.

• Approves procurement requirement and ensures availability of required spare parts and other parts as per need.

• Schedule the application of preventive and corrective maintenance as identified per property.

• Perform other duties as assigned by the Direct Manager.

Education/ Qualification

• Engineering degree or equivalent

• Recommended: CFM (Certified Facilities Manager) or similar

• UAE Driver’s license.

Work Experience

4 years of experience in a facility management role where client management was a key aspect of the job.

Knowledge

• Contract management

• Performance evaluation Methodology

• Health and Safety

Skills

• Excellent client management ability: interaction, crisis management

• Proactivity and ability to anticipate

• Proper interaction with coworkers

• Ability to solve complex problems autonomously.