# Specialist – Systems & Procedures **Company:** Wasael Property Management **Department:** Operations **Location:** Abu Dhabi **Employment type:** Full-time ##### Job Purpose - The Specialist – Systems & Procedures is responsible for supporting the development, implementation, review, and continuous improvement of organizational systems, policies, procedures, and business processes across the Department of Municipality & Transportation. The role contributes to enhancing operational efficiency, standardizing workflows, strengthening governance, and ensuring compliance with applicable regulations, policies, and organizational standards. ##### Key Responsibilities ###### Systems & Procedures Management - Develop, review, and update policies, procedures, guidelines, workflows, and standard operating procedures (SOPs). - Ensure procedural documentation is accurate, current, and aligned with organizational requirements. - Maintain centralized records of approved systems, procedures, and process documentation. - Support the implementation of systems and procedural governance frameworks. ###### Process Analysis & Improvement - Analyze business processes and workflows to identify inefficiencies and improvement opportunities. - Assist in process mapping, workflow design, and process re-engineering activities. - Recommend practical improvements to increase operational efficiency and effectiveness. - Monitor implementation of approved process improvement initiatives. ###### Organizational Excellence Support - Support organizational excellence and quality management initiatives. - Assist in conducting assessments and reviews of business processes. - Contribute to the implementation of continuous improvement programs. - Support departmental efforts to achieve performance and excellence objectives. ###### Policy & Procedure Development - Draft and revise organizational policies, procedures, manuals, and work instructions. - Ensure consistency and standardization across organizational documentation. - Coordinate reviews and approvals with relevant stakeholders. - Support the communication and rollout of new or revised procedures. ###### Compliance & Governance - Monitor compliance with approved procedures and operational standards. - Support internal reviews and audits related to policies, procedures, and governance. - Identify procedural gaps, risks, and control weaknesses. - Assist in implementing corrective and preventive actions. ###### Digital Transformation Support - Collaborate with business and technology teams on process automation initiatives. - Assist in documenting system requirements and workflow processes. - Support implementation of digital solutions and process automation projects. - Participate in user acceptance testing (UAT) and process validation activities when required. ###### Reporting & Performance Monitoring - Collect and analyze process performance data. - Prepare reports related to process reviews, compliance levels, and improvement initiatives. - Monitor key process performance indicators and provide recommendations for improvement. - Maintain records of process improvement activities and outcomes. ###### Stakeholder Coordination - Coordinate with departments to gather process information and procedural requirements. - Facilitate meetings and workshops related to process improvement initiatives. - Provide guidance to employees on policies, procedures, and workflow documentation. - Support awareness and training activities related to new systems and procedures. * * * ##### Qualifications & Experience ###### Educational Qualifications - Bachelor's Degree in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field. ###### Professional Certifications (Preferred) - Lean Six Sigma Green Belt. - Business Process Management (BPM) Certification. - ISO 9001 Quality Management training. - Project Management certification or related professional development courses. ###### Experience - **4-6 years** of relevant experience in systems and procedures, process improvement, business analysis, organizational development, governance, quality management, or operational excellence. - Experience within government, municipality, infrastructure, transportation, or public sector organizations is preferred. - Experience in policy and procedure development and process documentation. - Knowledge of process improvement methodologies and workflow analysis. ###### Technical Competencies - Business Process Analysis - Process Mapping & Workflow Documentation - Policy & Procedure Development - Organizational Excellence - Governance & Compliance - Quality Management Systems - Process Improvement Methodologies - Digital Transformation Support - Risk Assessment & Internal Controls - Data Analysis & Reporting - Document Management - Performance Measurement - Continuous Improvement ##### KPIs ###### Process & Procedure Management - Percentage of policies and procedures reviewed and updated within established timelines. - Number of business processes documented and maintained. - Accuracy and quality of process documentation. ###### Process Improvement - Number of process improvement initiatives completed. - Percentage reduction in process cycle times. - Improvement in operational efficiency resulting from implemented recommendations. ###### Compliance & Governance - Compliance rate with approved procedures and policies. - Number of audit findings related to process or procedural deficiencies. - Percentage of corrective actions completed within agreed timelines. ###### Digital Transformation - Number of processes supported for automation or digitization. - Timeliness of documentation and process requirements for digital initiatives. - Improvement in workflow efficiency through technology-enabled solutions. ###### Stakeholder Support - Stakeholder satisfaction with support provided. - Timely response to procedural and process-related requests. - Number of awareness sessions, workshops, or training activities supported. ###### Quality & Excellence - Contribution to organizational excellence initiatives. - Process maturity improvement scores. - Reduction in process-related errors and inefficiencies. ##### Job Challenges - Ensuring processes remain standardized across multiple departments and functions. - Balancing business requirements with governance and compliance obligations. - Managing frequent updates to policies, regulations, and organizational priorities. - Obtaining stakeholder alignment on process improvement initiatives. - Addressing resistance to procedural and operational changes. - Maintaining accuracy and consistency of process documentation. - Supporting digital transformation while ensuring business continuity. - Identifying operational inefficiencies within complex organizational structures. - Meeting tight timelines for policy reviews and process improvement projects. - Ensuring process improvements deliver measurable performance outcomes. 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